Refund Policy

📅 Effective Date: May 7, 2026 | Version: 1.0 | Applicable to McDong Browser Extension

Thank you for choosing McDong Extension. This Refund Policy explains when and how refunds are handled for Premium version purchases. We strive for a transparent and fair experience while protecting the stability and security of our service.

            ✅ Refund principles

            • Refunds are available within the specified period after purchase when the product does not perform as
            described.

            • We reserve the right to refuse refunds for abuse, repeated requests, or purchases that meet the terms of
            use.

            • If you have questions, contact support before requesting a refund to simplify the process.
        

1. Scope of This Policy

This policy applies only to purchases of the McDong Premium version through our official website or authorized distribution channels. It does not apply to free versions, third-party services, or purchases made through unrelated resellers.

2. Refund Eligibility

You may request a refund under the following conditions:

Within 7 days of the initial Premium purchase;
The Premium version has not been used for more than 3 activations or 7 days of service;
The refund request is made through the official support channel with the purchase order or license information.

If your purchase meets these conditions, we will evaluate the request and issue a refund when appropriate. Refunds are generally granted for cases such as accidental purchase, technical issues preventing normal activation, or inability to access the purchased Premium features.

3. Non-Refundable Situations

The following situations are generally not eligible for a refund:

Refund requests made after the 7-day eligibility period;
Customers who have repeatedly requested refunds or abused trial use;
Purchases made through unauthorized third-party sellers or resellers;
Issues caused by improper local environment, unsupported browsers, or conflicts with other extensions;
Partial feature dissatisfaction when the product functions as described.

📌 Important: A refund may also be declined if the purchase has already been used for license activation, device binding, or account-related services that have been delivered and consumed.

4. How to Request a Refund

To request a refund, please follow these steps:

Send an email to support@mcdong.com with the subject line "Refund Request";
Provide your purchase order number, license key, email address used for purchase, and a brief reason for the request;
Include screenshots of the purchase receipt if available.

We will review your request and respond within 5 business days. If additional information is needed, our support team will contact you by email.

5. Refund Processing

Once a refund is approved, we will process the amount through the original payment method. Processing times vary depending on the payment provider and may take up to 10 business days.

Refunds are typically issued to:

The credit/debit card used for the purchase;
The original payment account (e.g., PayPal);
Other approved payment channels used by the customer.

6. License Deactivation

When a refund is granted, the associated Premium license will be deactivated and access to Premium-only features will be revoked. The refund does not reinstate the license.

If you wish to continue using McDong Premium after a refund is approved, please purchase a new license.

7. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our service or legal requirements. If we make material changes, we will post the revised policy with a new effective date. Continued use of our Premium service after the update indicates acceptance of the new policy.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: support@mcdong.com
Website: www.mcdong.com